Draft — fees are not set yet.The structure below is final; the amounts are not published. This page is excluded from search until they are.
Service fees
You pay us for documents. You pay the hospital for treatment.
Every fee below buys a specific document, and the page says which one. Medical costs are quoted and collected by the treating hospital directly — we never hold them, and we take nothing from them. Scope and fee are agreed in writing before any work starts.
One case, three payees
MedAccess.care
Coordination fees
Paid by you, for the defined work set out in your written scope. These fees are our only revenue. We do not take commission, referral fees, or margin on treatment.
The treating hospital
Consultations, tests, admission, treatment
Quoted and collected by the hospital directly, on its own published schedule. The money does not pass through us, which is what keeps our status labels independent of what a hospital would prefer them to say.
Airlines, hotels, insurers
Travel and accommodation
Booked in your name and quoted before anything is arranged. We coordinate these; we do not resell them or mark them up.
What each fee buys
Each tier is named for the document you receive. Nothing here is priced by diagnosis.
“Is this treatment actually available?”
Pathway Check
A dated written answer on one named pathway
The cheapest useful thing we do. We confirm with the institution whether a specific pathway is currently open to international cases, under which rule, and with which public reference — or that it is not.
- Direct confirmation with the institution, not a repeat of what is published
- The rule, authorising body and public reference number, so you can check it yourself
- The date of the confirmation, and what would change it
- A written answer either way, including "this is closed" or "we could not confirm it"
Fee not published yet
Credited once against Treatment Coordination if you go ahead.
“Would a hospital take this case?”
Case Assessment
A hospital's written response and cost estimate
Your records assembled, translated and put to up to two hospitals for review. You receive what they say — accepted, declined, or more information needed — in writing, translated.
- Records compiled to the receiving hospital's intake format and translated
- Your approval of the packet before anything is sent
- Submission to up to two agreed hospitals
- Each hospital's written response, translated, with its cost estimate and exclusions
Fee not published yet
Credited once against Treatment Coordination if you go ahead.
“We are going ahead.”
Treatment Coordination
Coordination through admission, discharge and reports back
Everything from accepted case to translated discharge documentation in your own physician's hands. Priced by the workload the protocol actually involves, never by diagnosis.
- Accommodation, admission and appointment scheduling arranged before you land
- A bilingual coordinator through the treatment episode
- Discharge documentation translated and structured for follow-up at home
- Paid in two instalments after the written scope is agreed
Fee not published yet
“I have an appointment and need someone there.”
On-site Support
A bilingual coordinator at a named appointment
For a confirmed hospital visit you have arranged yourself, or an extra appointment outside a coordination scope. Charged per visit.
- A coordinator with you for one agreed hospital visit
- Interpreting during the consultation itself, not a summary afterwards
- Written confirmation of what was said and what happens next
Fee not published yet
Before any work begins
- 1
First conversation
Tell us what you are trying to find out. No fee, and no scope — if the answer is that nothing is open for your indication, you will hear that here.
- 2
Written scope
Before any paid work, we set out in writing what you will receive, what it costs, when it is due, and what is excluded.
- 3
Payment
You pay before the agreed coordination begins. Treatment Coordination is paid in two instalments.
- 4
Delivery
You receive the named document. If we cannot deliver it, you are not charged for it.
- 5
Hospital costs, separately
The treating hospital confirms and collects its own consultation, test, admission and treatment costs directly from you.
Where our fee stops
Covered by our fee
- Case management, and one named person responsible for your case
- Confirming regulatory status and current availability with the institution
- Record assembly and translation, in both directions
- Hospital outreach, appointment and admission coordination
- Interpreting at consultations within an agreed scope
Not covered, and never billed by us
- Hospital consultations, tests, medication, admission and treatment
- Flights, accommodation, insurance and other third-party costs
- Diagnosis, treatment recommendations, and eligibility decisions — these belong to physicians
- Visa applications and invitation letters, and any guarantee that a hospital will accept a case
Each fee buys a document, not an outcome.
Because every tier is defined by what you receive rather than by work performed, the rule is simple: if we do not deliver the named document, you are not charged for it.
A decline is a delivered answer
A Case Assessment fee buys the hospital's review, not its acceptance. If a hospital declines, you have received exactly what you paid for — a documented answer with a stated reason — and the fee stands.
We are paid the same either way
No fee varies with whether a hospital accepts, whether you travel, or what treatment costs. Nobody here has a financial reason to talk you into going.
Earlier fees credit forward once
For the same patient and case, one Pathway Check or one Case Assessment is credited once against Treatment Coordination if you go ahead. The credit applies to our fee only, never to hospital or travel costs.
If we cannot deliver, we refund
If we cannot obtain a confirmation or a hospital response within the agreed scope, we refund that fee rather than charging for the attempt.
Questions
- Why is treatment not priced here?
- Because it is not ours to price. Hospitals publish their own schedules and collect their own fees. Where a hospital's price schedule is public, it is on that treatment's page with its exclusions — see the stem-cell programme page for an example of the level of detail we hold.
- Do you take anything from the hospital?
- No. Our fees are paid by patients. If that ever changes for a specific institution, it will be disclosed on that institution's page, because a status label from someone with an undisclosed stake in the answer is worthless.
- Do you pay referring doctors?
- No. We do not pay referral fees, finder's fees or commission to physicians who refer patients to us. Where a physician performs substantive clinical work on a case, that is paid at fair market value for the work — flat, and regardless of whether the patient proceeds.
- Why is coordination priced by workload rather than by condition?
- Because charging more for a worse diagnosis is indefensible, and because tying our fee to treatment category gives us a preference about which treatment you choose. A multi-stage cell-therapy protocol costs more to coordinate than a single consultation; that is a workload difference, and it is the one we price on.
- What if I only want to know whether something is real?
- Then a Pathway Check is the whole product, and many enquiries never need anything else. It is deliberately the cheapest thing we sell.
Already been advised to seek treatment abroad?
If a physician has advised treatment and you need hospital review and coordination arranged, that is what we do. We do not diagnose, treat, or make eligibility decisions.
Check my optionsMedAccess.care coordinates access and does not diagnose, treat, or decide eligibility. Every treatment has different evidence, regulatory status, risks, and eligibility requirements. Final treatment decisions are made by participating hospitals and their licensed physicians.